BnbSeven Room in Amsterdam

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comments 2

• en

  Michelle Ho

  :: 25 April 2018 15:35:46

  After booking the hostel, I received an email saying that my credit card was not working, so I gave them a new one. Afterwards I was told that my reservation was expired as they could not receive the payment. I therefore booked another place. On the next day I was told that the email I received was auto- generated by the system and my booking was still OK. As I have booked another hostel, I need to cancel my reservation from Bnb. They ignored my emails about the cancellation and kept on telling me that the reservation was still valid. The charged my card without addressing my cancellation request. It was their responsibility, they sent me emails which the content was not correct, but they insisted me to pay the room fee. It was unreasonable as they made the confusion. I strongly do not recommend this place! The communication is really bad.

• fr

  Cobzy Cobz

  :: 28 February 2018 17:22:17

  N'Y ALLEZ JAMAIS, l'appartement est très petit et les murs extrement fins. Nous avons passé une nuit horrible, très bruyante. Le comble : au lieu de 114€ annoncé pour la nuit, ils m'ont débité 247,17€ !!! L'endroit est géré par un adolescent, la prestation offerte n'a rien de professionel, JE VOUS DECONSEILLE VIVEMENT CET ENDROIT