Birkenstock store Amsterdam in Amsterdam

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comments 5

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  Julia Cathy

  :: 11 June 2021 17:01:26

  Avoid this place at all-costs! Terrible service, very unfriendly and unhelpful staff who do not seem to care and/or have knowledge about the products they sell. I was very much looking forward to check out the shoes. As I never had Birkenstocks before, I chose to visit the store to get advice about the size and fit. It's not like you're buying Vans, which have an easy fit. When I asked for a size (I didn't know which size would fit me best, 37/38, narrow, wide fit), they referred me to the shoes laying around and said they all fit the same, so if one fits, it doesn't make a difference to try another one. While I was trying on the shoes, they also said I was making a 'mark' in them and that I was already leaving my footprint, practically ruining the shoes in case I would not buy them. I left the shop feeling very uncomfortable, it was an extremely unpleasant experience and I will never return. I was ‘helped’ (you really can't call it that) by a person named Jan. Note to the owner: do not ask me for more information. Just fix your attitude and the attitude of your staff, your reviews have been terrible for the past 4 years.

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  Bernardo Laureano

  :: 04 June 2021 00:18:21

  This is my first time writing a bad review. I had a terrible experience at this shop. I felt not welcome by the staff. The lady was very rude and not helpful at all.

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  Mahboobeh Marri

  :: 06 September 2020 10:17:47

  The lady behind the desk acts very rude especially against non-Dutch speakers. They are not helpful at all and prefer you to leave as soon as possible. Would not recommend to buy here! Order online is better.

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  Cecilia Bececco

  :: 18 August 2020 14:53:34

  The service is awful, the staff is very rude so I decided to leave and buy online instead. It’s a pity because they have a good selection and great location. They should learn some good manners

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  Hedi

  :: 16 August 2020 16:57:57

  The woman there was very rude, unforgettable. I was trying the shoe and she pointed out to me saying I cannot wear the show because my footprint stays!! Are you kidding me!! Despite how angry I was, I purchased the show without even trying. I think they are discriminative as soon as they notice you speak English! Terrible, don’t recommend.